support

Privier Customer Care provides clients and channel partners with an end-to-end case management solution for quickly and efficiently servicing consumers using Privier-powered solutions. The end result is lower total cost of ownership, increased return on investment, and more satisfied consumers.


Privier Customer Care Options include:

		Tier I Customer Support Services
		This is the first point of contact where an end-user and customer services rep will interact via a secure message inbox. Privier empowers Tier 1 CSRs with a secure means to monitor, manage, and solve any user inquiry or transactional issue using a simple, interactive, and traceable system. Integrated modules include: Administration, Customer Management, and Case Management.

		Privier Support Services
		This is the internal support layer for application issues or process errors that cannot be solved by the Tier 1 organization. Privier offers comprehensive support services, and, because we have detailed insight into the technology, can often solve the issue quicker.